Terms of Service
Effective Date: 11/1/2025
Welcome to Nuvella, LLC. By accessing or using our website (www.nuvella.com) and purchasing products from our store, you agree to be bound by the following Terms of Service. Please read them carefully before using our site or making a purchase.
1. Overview
This website is operated by Nuvella, LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Nuvella. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms, policies, or notices referenced herein.
If you do not agree to these Terms, you may not access the website or use our services.
2. Use of Our Site
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including intellectual property or export regulations.
3. Online Store Terms
All products and prices on www.nuvella.com are subject to change without notice.
We reserve the right to refuse service to anyone, for any reason, at any time.
Product descriptions, images, and pricing are updated regularly but may contain unintentional errors.
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
4. Orders and Payments
When you place an order with Nuvella, you agree to provide current, complete, and accurate purchase and account information.
All payments are processed securely through third-party payment processors, such as Shopify Payments, PayPal, Apple Pay, or others. We do not store full payment information.
We reserve the right to:
Refuse or cancel any order suspected of fraud or unauthorized activity.
Limit or prohibit orders that, in our sole judgment, appear to be placed by resellers or distributors.
5. Shipping and Delivery
We offer free shipping on all orders over $50.
Processing typically takes 1–3 business days, with delivery times varying based on your location.
By placing an order, you acknowledge and accept the terms outlined in our Shipping Policy. Nuvella is not responsible for shipping delays caused by the carrier, customs, weather conditions, or incorrect addresses provided by customers.
6. Returns and Refunds
We want you to love your purchase. If you’re not satisfied, you may return your item within 60 days under our Money-Back Guarantee.
For full details, please review our Refund & Return Policy.
7. Accuracy of Product Information
We make every effort to display accurate product information, including descriptions, colors, and images. However, we cannot guarantee that your device’s screen display accurately reflects the colors of our products.
Nuvella reserves the right to modify, suspend, or discontinue products at any time without notice.
8. Intellectual Property
All content on this website — including text, graphics, logos, product images, videos, and trademarks — is the exclusive property of Nuvella, LLC and is protected by applicable copyright and trademark laws.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
9. Third-Party Services
Certain third-party tools or links available through our site may direct you to websites not affiliated with Nuvella. We are not responsible for the content, accuracy, or privacy practices of third-party websites.
Use of third-party services is at your own risk and subject to the terms and conditions of those providers.
10. User Comments, Reviews, and Feedback
By submitting comments, reviews, or feedback to Nuvella via email, website form, or social media, you grant us permission to use, reproduce, and publish that content for marketing or promotional purposes.
We may, but are not obligated to, monitor or remove content that we determine is unlawful, offensive, or violates any intellectual property or privacy rights.
11. Limitation of Liability
Nuvella, LLC is not liable for any injury, loss, or damage resulting from the use or misuse of our products or services.
Our products are intended for personal, at-home use and should be used according to the provided instructions.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to merchantability or fitness for a particular purpose.
12. Indemnification
You agree to indemnify, defend, and hold harmless Nuvella, LLC, its officers, employees, affiliates, and partners from any claims or demands, including attorney fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or rights of a third party.
13. Changes to the Terms of Service
We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.
The most current version will always be available on this page. Continued use of our site after any changes constitutes acceptance of those updates.
14. Governing Law
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.
15. Contact Information
For any questions about these Terms of Service, please contact us at:
Nuvella, LLC
📧 hello@nuvella.com
